Frequently Asked Questions
What is the cost of delivery?
All orders are insured and sent by registered mail free of costs.
How can I pay for my invoice?
The quickest and cheapest way to settle your account is by Credit or Debit card, VISA or Mastercard, there are no surcharges for this method of payment.
You can telephone our office +44 (0)1606 40047, Email, post or fax your card details.
You can also send a cheque drawn on a UK bank, Cash (by registered insured post) or direct transfer to our account.
Please contact us for IBAN and account details. Always use your invoice number and name as reference.
I have paid for my lots, but nothing has been received yet?
Please contact our office to obtain a tracking number and we can advise on when you are likely to receive you purchases.
I am unhappy with my lot(s) or I have a complaint, what do I do?
You can contact us directly by email or phone where we can arrange return of the lot(s) and or a refund. All lots are sold with a no quibble refund policy.
What are your office hours of business?
Our office is open 9am – 5.00pm GMT Monday to Friday. Out of these hours we operate an answerphone system.
Are my payment details secure?
Yes, our website is covered by SSL certificate so your data is encrypted when in transit to us.